JOB DESCRIPTION / ROLE
• Assigns employees their duties and inspects work for conformance to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Coordinates work activities among departments.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Inventories stock to ensure adequate supplies.
• Evaluates records to forecast department personnel requirements.
• Makes recommendations to improve service and ensure more efficient operation.
• Prepares reports concerning room occupancy, payroll, and department expenses.
• Performs cleaning duties in cases of emergency or staff shortage.
• Examines hotel to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Attends staff meetings to discuss company policies and guest complaints.
• Issues supplies and equipment to workers.
• Establishes standards and procedures for work of housekeeping staff.
• Advises manager, front office, or reservations of rooms ready for occupancy.
• Records data regarding work assignments, personnel actions, and timecards, and prepares periodic reports.
• Assist the Housekeeper by screening job applicants, to hire new employees, and recommends promotions, transfers, and dismissals.
REQUIREMENTS
Nature and length of previous experience:
• Candidates with previous experience in housekeeping and/or housekeeping supervisor will be preferred.
Specialist knowledge:
• Candidates should have computer knowledge especially in Words and excel.
Soft Skills and Personality traits:
• Responsibilities include, but are not limited to, supporting the Executive Housekeeper, motivating, and directing line employees to ensure consistent and outstanding productivity in turndown, guest room and public area services, training and counselling staff in duties and policies, providing guest assistance and satisfaction, and completing all necessary administrative duties and reports.
ABOUT THE COMPANY
Overlooking the city of Sliema, the open seas and the unmistakable silhouette of the capital city Valletta, The Waterfront Hotel is the perfect choice for discerning travellers.
An enchanting destination, The Waterfront Hotel retains its charm throughout the seasons. Guests can unwind in the hotel’s bright and comfortable guest rooms or chill in the Hotel’s Lobby Bar where one can keep in touch with friends and family with internet access.
The 165 rooms and suites, most of which are Sea view, are maintained to a very high standard and have spacious balconies and set with amenities to make every stay a memorable one.
