JOB DESCRIPTION / ROLE
Line of Service
Assurance
Specialism
Assurance
Management Level
Senior Associate
Job Description & Summary
The Senior Course Administrator will be the primary point of all course administration and operational activities. This person will work closely with the Director and perform a wide variety of operational activities for Professional Qualification courses (PDs) including execution of budgeted programmes, scheduling and updating administration.
Responsibilities
- Handle post enrollment delegate queries relating to administrative matters, scheduling, materials, attendance and progress reporting of PDs and or PQ's
- Work with the Course Managers and Director on scheduling and timetabling, and liaising with Operations on resourcing requests including room bookings.
- Ensuring schedules and course updates are communicated to Programme Advisors
- Create, add and edit courses, update prices, schedule and manage events, assign instructors, update attendance, progress and communicate events on Administrate. Updating and maintaining Administrate to ensure validity and completeness
- Communicating effectively with clients / customers (internal and external), ensuring minimum response times
- Create feedback summaries and communicate summaries to Course Managers/Director.
- Maintain delegate progress reports and communicate this to Course Managers. Progress Reporting of internals to L&E Manager
- Providing support for material branding (formatting, adjusting, branding, and printing) as per PwC's brand guidelines
- Maintain and update customer data within the Administrate system
- Preparation of Legal Purchase Orders for supplier payments.
- Preparing quotations for potential clients (corporate and public).
- Managing project (course) codes
- Invoicing and liaising with Central Finance for payments
- Preparing and managing debtor reports, and liaising with course managers re debt collection.
- Stakeholder reporting (Revenue and profit forecasting, preparing regional monthly management report).
REQUIREMENTS
Requirements
- Hold a degree in Business or a relevant subject
- 3+ years of course administration experience
- Experience in the professional training services preferred
- Intermediate level of technical proficiency and computer literacy particularly with Word, Excel, CRMs, and LinkedIn
- Familiarity with Administrate or other CRM platforms will be a plus
- Excellent communication and organizational skills
- Ability to work well in a team as well as independently
- Flexibility in working hours (evenings, weekends as and when required)
ABOUT THE COMPANY
At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.
We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.
PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.
We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.
If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.
