Principal Accountabilities
• Review and analyze new business functional requirements and provide alternative solutions with pros and cons of each alternative including the impact analysis on solution and process integrity
• Assess workability of proposed designs in the SAP development system and provide feedback to Process Architects and System Architects
• Customize the system according to the approved requirements (configuration activities with resulted unit and integration testing)
• Prepare technical specs for new development objects
• Participate in business blueprint workshops and identify issues and gaps
• Ensure integration between the modules (implication of system configuration throughout the different modules)
• Prepare and execute unit and integration test plans and assist in user acceptance testing, dry runs and regression testing)
• Document implemented functional requirements (process flows, conceptual and detailed design documents, blueprint presentations, Q&A, training material, testing scenarios/scripts, etc.)
• Plan and execute the design and development of reports, forms, interfaces and conversions
• Provide resolution and support of escalated incident calls. Escalate to 3rd level (vendor) when necessary
• Conduct root cause analysis and manage problems for the entire lifecycle and assess efficiency and effectiveness of Problem Management
• Help research OSS notes database software related problems, escalate issues, find the right fix for the problem, then apply and coordinate testing & documenting solutions
• Use and maintain up-to-date information in the Incident Management System (HP Service Desk)
• Document all existing processes of specialized domain in SolMan and activate
• systematic process monitoring to analyze and optimize process efficiency and system performance
• Provide subject matter expertise and support process architects and project managers during the project life-cycle
• Check configuration changes after go-live and perform configuration audits

HSE Management
• Ensure compliance with responsibilities and accountabilities summarized in the HSE Policy, Commitment and Accountabilities booklet (the latest version)
• Implementation and adherence to the requirements of the HSE management System as specified in the CP 122 as HSE – MS Procedure and items cascaded from this document by the team leader

Challenges
• Use effective communication and interpersonal skills to provide customer focused BI service and ensure BI is used effectively
• Ability to work with and influence a wide range of people in different departments and teams to embrace and leverage the tool to enable the business achieve its goals
• Capability to work on strategic as well as detailed functional and technical level