JOB Purpose:
• Provide a professional maintenance service to one of the biggest operator in Oman.
Primary Duties & Responsibilities:
• To verify and confirm the complete network topology;
• To develop failover test procedure;
• The first technical owner of IN issue and service request;
• To be responsible of the KPI and SLA of IN;
• To be first responsible of escalation of network critical alarms and problems;
ROLE PURPOSE
• To verify the network topology and design data
• To verify license related to features, capacity and timeline
• To develop failover strategy
• To develop daily, weekly and monthly technical reporting format
• To manage and maintain price plan which include tariff, allowance plan and discount plan.
• To manage and maintain bonus which include recharge bonus and first activation bonus.
• To manage and maintain common data which include account type, fee type and fee item.
• To configure the special free number such as call center.
• To configure the SMS template for informing mobile phone user.
• To manage the configuration and control the modification of the system parameters.
• To maintain the external interfaces between IN and external system.
• To maintain work order between IN and external system (i.e. CRM).
• To monitor performance index of interface by tools.
• To support and handle problem which require querying, exporting and importing data.
• To manage application like monitoring, backup, upgrading, patching, operation account and database account.
• To perform security checking for all operation as well audit for all changes.
• To configure rights authorization to users, like organization, role, staff and user.
• To maintain the scheduled task in the IN.
• To provide assistance on problem or incident handling.
MAJOR ACCOUNTABILITIES
• Strategy & Planning
o To have effective communication with business and IT department of the telco operator and other key roles in operation.
o To gather, analyze and define the requirements to support the telco operator in order to obtain business success and usability in accordance with business objectives.

• Acquisition & Deployment
o To involve in all rating configuration in IN.
o To involve in collaborating and coordinating with analysts, developers and system owners in the testing of new IN applications.

• Operational Management
o To engage in monitoring, backup, upgrading, patching, configuring operation and database account for application.
o To involve in recommending, scheduling and performing software improvements, patches, upgrades and/or purchases.