Officer - Campaigns & Loyalty Systems Loyalty & Social Media

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JOB DESCRIPTION / ROLE

Employment: Full Time

Database

- Drive growth, hygiene, security and use of member database.
- Implement agreed processes and methods to ensure data integrity.
- Manage and coordinate for data backup for all the system related information.
- Implement processes to allow sharing of member data across touch points.
- Use the right business intelligence tools for data mining, decision support and analytical technologies - to collect and analyze the right information about customer behaviors.

Reporting

- Prepare Daily-Weekly-monthly reports as scheduled.
- Support member analytics and reporting as required.
- Prepare comparative surveys of other FFPs within the region to ensure that best practice measures are undertaken to make the Sindbad product not only competitive but also to exceed competition.
- Submit Fraud reports with a summary of any suspected fraud activities or intentional misuse of the system.
- Monitor performance by partner by category against set programme targets.

Partnership Rollout

- Assist in the roll out of Sindbad partnership agreements.
- Ensure accrual and redemption files as applicable are tested and implemented.
- Perform partner accrual file upload checks to ensure data correctness and to avoid erroneous credit of miles
- Assist in Chauffer Drive Service agreement follows and roll out as per set timelines.
- Assist to establish processes to automate the billing processes for airline and non-airline partners.
- Ensure Partner information on website is up to date

Campaigns

- Prepare, update and manage the annual communication calendar.
- Coordinate with partners, web designers and IT team to execute the monthly e-Newsletters and Sindbad mailers on time.
- Roll out the various promotions including acquisition, upsell, accrual and partner promotions.
- Oversee fulfillment of direct marketing campaigns across all direct media (mail-telephone-email-sms); ensure smooth facilitation with agencies
- Prepare promotion briefs, return on investments for planned campaigns and circulate to all stakeholders
- Prepare and publish performance reports for each campaign.
- Archival of all campaign material from brief to creative execution along with performance reports in the shared drive.

REQUIREMENTS

- Bachelor's Degree in IT OR related discipline and having 2 years of relevant work experience preferably in a service industry.
- Or Two years College Diploma in a related discipline with 4 years of relevant work experience

ABOUT THE COMPANY

Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.

As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.

The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.

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