JOB DESCRIPTION / ROLE
The Parts Sales Executive – Workshop Counter assists customers and workshop staff by providing the correct automotive parts and accessories. This role involves managing parts orders, maintaining inventory, and ensuring timely deliveries.
The employee works closely with the workshop team to ensure smooth operations, maintains a high level of customer service, and supports parts sales to meet revenue goals
Purpose of Position:
- To create benchmarks, set & achieve excellence in identifying and issuing correct Parts / related products to workshop against Indents raised.
- Create & maintain healthy relationships with workshop team members (service reception team, w/shop control tower, team leaders, foreman) to understand their requirements.
- Check with fixed frequency for requirements raised for workshop estimates/issue indents and identify applicable part nos. from EPC.
- Weekly follow-up for the estimates issued for its conversion with the service reception team.
- Maintain GM Retail Standards in day-to-day working.
- Understand & implement company business policy/work procedures.
- Effectively Handle and resolve workshop complaints for product quality / avoid supply delays.
Requirements:
- Strong understanding of automotive parts.- Excellent communication and problem-solving skills.
- Ability to meet sales targets and upsell parts.
- Efficient order processing and inventory management.
- Collaborative and able to work with workshop staff.
- Familiarity with parts management systems and basic software.
- High school diploma or equivalent.
- Previous experience in automotive parts sales is preferred.
ABOUT THE COMPANY
Al Hashar Group, one of the pioneering business house and one of the most progressive and diversified corporations of beautiful Oman, owes its evolution to the vision of its founding father, Late Sheikh Saeed Bin Nasser Al Hashar.
From the very beginning, it was Sheikh Al Hashar’s stellar vision that led us to focus on the needs and wants of our customers. Even today, it is his vision that leads us to serve a large & growing group of loyal patrons, who choose to do business with us - generation after generation.
Equally important to us are our long-held bonds with our world-class partners & principals. Our relationships with them are based on years of mutually-beneficial initiatives. We see our role not merely as channels of world-class products to our customers in Oman, but going beyond, to back them with prompt & personalized after care.
Playing a vital role in our care for our customers is our expert team of professionals – some of whom have been with us for decades!
Looking confidently at the future, all of us at Al Hashar group forge strongly ahead, in-step with the times. Strengthened by the loyalty of our customers, the dedication of our employees and the strong bonds of our Principals.
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