- Ensure all departments achieve profit targets, maintain margins and control expenses as detailed in budgets and business plans.
- Maintain a high level of fiscal awareness and ensuring good cash flow.
- Ensure that overheads, costs and expenses are minimised by carefully controlling and utilising all resources effectively.
- Continually monitor the Service Departments financial situation on a daily basis to achieve stated financial objectives.
- Closely examine all management accounts, daily and weekly operating controls, key performance indicators and composite figures in order to assess service performance.
- Forecast cash and fiscal requirements during periods of peak sales to avoid a shortage of funds and unauthorized borrowing.
- Work with and oversee Departmental Managers to ensure that their stock holding will be adequate to satisfy demand without being excessive.
- Look for ways to increase market share and exploit new markets to achieve and where possible exceed Dealership and Manufacturers objectives.
- Maintain the highest level of customer satisfaction and the lowest rate of customer defection without sacrificing profitability.
- Continuously refine and improve the quality of customer interaction, satisfaction and retention by working towards improving standards, providing the best facilities and the highest technical skills.
- Ensure the highest standards of customer relations management to ensure all customers continued loyalty to MHD LLC.
- Exercise stringent control of expenses without adversely affecting business performance.
- Carry out thorough examinations of Period Management Accounts and produce and review key performance indicators. Report back to Board/Group CEO on any areas of concern and/or opportunity.
- Ensure optimum cash operating cycle by control of stock turnover, creditor and debtor period ratios.
- Maintain employee levels in accordance with the needs of the Dealership and its activities and processes.
- Research employees training and development requirements and prepare a programme within a prudent budget to achieve objectives.
- Ensure that all employees are committed to the principles and ethics of MHD LLC and that these principles form the cornerstone of the Dealerships customer relations management.
- Maintain close scrutiny of developments, legislation and events in Oman which will impact future business opportunity or trading practices.