JOB DESCRIPTION / ROLE
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
Electronics Technician is responsible in conducting maintenance check and repairs for various types of TV, AV and other Medium type of Home appliances and achieve assigned service target.
What you will do:-
Description of Accountability:
- Attending and resolving the Jobs inside or outside Service Centre based on the preassigned territory or decision taken by the department time to time at highest quality with Zero repetition.
- Testing systems for proper functioning, performing repairs, maintaining tools, ordering supplies, and making routine adjustments to maximize operational efficiency.
- Contact the customer to have more clarity on the nature of defect. Inform the respective Sales and Dealer team if the customer is not contactable. Timely update the progress of the Job to customer and interested parties.
- Give proper explanation about the Job in polite and respectable manner
- Raise Spare Parts request to appropriate team member with required documents.
- Ensure continuous follow-up to avoid delay. Escalate to other levels of reporting hierarchy if the pending above 4 days. Alert on abnormal, epidemic nature of failures to the Supervisor and Manager.
- Return the defective parts to Store same day of repair.
- Ensure complete documentation for those defective parts which further to claim to Supplier.
- Completing the Call within desire period. Update the status in SAP with the summary of complaint, action taken immediately and get the invoicing done by next day. Update the work status to all stakeholders such as Dealer, Sales team, and other associates. Raise the difficulties to concerned Supervisor and escalate to other hierarchies of department until the issue is resolved.
- Adhere strict payment terms in case of Out warranty jobs.
- Follow up and collect the payment from customer.
- Escalate pending payments beyond 10 days to next levels of Omasco hierarchy.
- Monitor and improve own performance recorded in SAP such as Number of calls received, attended, closed, billed, pending etc. daily.
- Take it up irregularities if any with respective Supervisor and Manager immediately.
REQUIREMENTS
Required Skills to be successful:
- Having good customer handling skills
- Must have knowledge in trouble shooting
- Ability to detect damages and malfunctions
- Must have wide knowledge in installation, troubleshooting, repair, maintenance of all Medium domestic appliances.
- Spoken Arabic
- Products, Demographics & Market Knowledge.
- Problem analysis and problem-solving
What equips you for the role:
- Must have a minimum of 6+ years' experience as an Electronics Technician in TV/AV/HA segment
- Valid Oman/GCC Driving License
- Proven ability to achieve targets.
- Graduate or minimum higher secondary.
- Individual Accountability.
- Continuous Improvement.
- Personal Leadership.
- Problem solving skills.
- Attention to details.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
