JOB DESCRIPTION / ROLE
Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people's lives?
There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.
We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transpor tation service operational in 8 0 cities from Morocco to Pakistan. With 2 0% monthly growth, we are one of the fastest growing companies in the region and one of the few to be valued at over $1Bn . Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale.
ABOUT THE ROLE
The purpose of the Pakistan Safety & Security Manager role is to develop and manage best-in-class safety & security systems in order to keep our Users, Captains, Careem team members, Company's assets & reputation safe and secure across Pakistan. This role will work closely with Pakistan's Managing Director and management team as well as central operations & supply teams. He will have a fixed reporting line to the Director of Safety & Security, based in Dubai.
Key responsibilities include:
- Identify risk issues to develop and implement a safety & security strategy to keep fleet operations at an optimum efficiency, while achieving expected growth levels and building a strong culture of safety & security into operations
- Act as a primary point of contact for safety & security issues
- Develop and maintain a robust, appropriate and scalable incident management system and lead our response to incidents
- Provide appropriate guidance to leadership and where necessary recommend innovative solutions to safety & security challenges
- Develop and manage a travel safety program for local and visiting international Careemers
- Build and manage robust office security measures and processes
- Monitor for compliance of our procedures and processes
- Manage vendors to maintain the highest standards of service delivery
- Be the primary point of contact with law enforcement agencies
- Build and manage safety and security team across multiple cities where Careem operates
REQUIREMENTS
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
Additional qualifications include:
- Ideal candidate will have 5+ years of experience in a safety & security role gained within a transportation/oil & gas/consumer goods or other relevant industries
- Candidates with a combination of work experience across Police/Armed Forces and the private sector would be given preference.
- Hands-on experience of security management systems, incident response (processes & tools), investigations, office security systems, travel risk programs and creating safety & security protocols and procedures
- Operational experience of Karachi is required; experience of working across all major cities in Pakistan is a bonus
- Educated to undergraduate degree level with a preference for functional academic qualifications and/or transportation, safety qualifications
- Should have excellent contacts in the security industry, especially with law enforcement authorities
SKILLS:
Careem is a super fast-paced multi-cultural environment and the ideal candidate should have demonstrable skills and the personality to drive rapid impact. Other desired skills include:
- Problem solving
- Proven organizational & project management experience with superior attention to detail
- Working to tight deadlines
- Familiar with processes pertaining to background checks
- Understanding of vehicle tracking systems and phone tracking (GPS, IMEI)
- Strong communication & presentation skills to engage and influence stakeholders and leadership
- Willingness to respond to out-of-hours issues, if required
- Proficiency in Microsoft Office's Excel and Word is necessary. Experience in PowerPoint is advantageous
- Written and verbal fluency in English and Urdu is required
BENEFITS
We offer an attractive total compensation package, with emphasis on equity compensation, excellent health benefits and monthly Careem credits. You will have a unique opportunity to join a fast-growing company on the ground floor and shape its direction.
ABOUT THE COMPANY
We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem
Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.
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