JOB DESCRIPTION / ROLE
Our client is a newly setup BPO company located in Ortigas, Pasig area, Philippines and they are looking for a Data Analytics Manager to manage an Analyst.
In this role, you will have the following responsibilities but are not limited to:
• Understand business needs and objectives
• Develop strategies for effective data analysis and reporting
• Define company-wide metrics and relevant data sources
• Select, configure and implement analytics solutions
• Oversee all analytics operations to correct discrepancies and ensure quality
• Extract reports from multiple sources (e.g. operations, IT, customer feedback)
• Build systems to transform raw data into actionable business insights
• Apply industry knowledge to interpret data and improve performance
• Keep abreast of industry news and trends
REQUIREMENTS
To be considered for the role, you must meet the following criteria:
• Must have 3 years of experience in the said field
• Must have call center experience
• Should be knowledgeable in various tools used in managing business data
ABOUT THE COMPANY
Black Pearl is a human resources and recruitment agency that provides a holistic business and talent solution in a progressive, dynamic, and efficient way.
We pride ourselves as a unique black pearl and strive to delight our clients with a personalized partnership that helps them propel towards success.
Whether you need to find top talent, your next great job opportunity, or a consulting solution for managing your business, engaging employees, evolving your work culture, planning your people strategy, or resourcing challenges, we can help.
