Account Manager

Contributes to the achievement of the revenue objectives for the short term and long-term sales target through effectively managing customer relationships, ensuring customer satisfaction, and expanding customer base.

Responsibilities:
• Works with the service and project Operation team to ensure quality services are delivered as agreed with the customer.
• Coordinate with the Finance team to ensure proper invoices are produced and payments are collected as agreed with the customer.
• Manage relationships with key customers at the opportunity management level
• Create and expand customer base in line with Enterprise strategies by covering all assigned accounts
• Works with partners and suppliers regarding
• Pricing information, new products, delivery issues and market coverage.
• Responsible for preparing commercial proposals for customers and submitting technical and commercial proposals to customers.
• Pipeline Report
• Prepare costing sheets to view GP value achieved in each sale.
• Keep up to date of latest technologies and products
• Be up to date and research on emerging technologies impact on customers' business
• Recommends innovative ideas to increase customer satisfaction and sales.
• Recommends new markets to be covered
• Recommends new products and new partnership
• Inputs in development of short-, medium- and long-term sales and organization strategy

Requirements: