Admin Executive - Retail - DOMASCO

Overview of the role

The Admin Executive and Service Center Coordinator will be responsible for managing and coordinating all service activities related to home appliances and air-conditioning products from brands such as Blue Star, Aftron, Godrej, and Mastergas. This role involves ensuring efficient service delivery, maintaining high customer satisfaction, and supporting the service team in their daily operations.

What you will do:

Description of Accountability:

• Service Coordination: Schedule and coordinate service appointments for customers, ensuring timely and efficient service delivery.
• Customer Communication: Communicate with customers to understand their service needs and provide updates on service status.
• Technician Dispatch: Assign and dispatch technicians for installations, repairs, and maintenance tasks.
• Record Keeping: Maintain accurate records of service requests, work orders, and customer interactions.
• Quality Assurance: Monitor the quality of services provided and ensure compliance with company standards and customer expectations.
• Reporting: Prepare and present reports on service activities, customer satisfaction, and any issues encountered.
• Support: Provide administrative support to the service team, including handling inquiries and resolving service-related issues.

Required skills to be successful:

• A confident leader.
• Proven experience in a service coordination or similar role, preferably in the electronics or home appliances industry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using service management software and tools.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving abilities.
• Knowledge of home appliances and air-conditioning products is a plus.
• Fluency in Arabic and English is a must.

What equips you for the role:

• A diploma or bachelor's degree in electronics, or a related field is preferred.
• Delighting our customers.
• Collaboration.
• Influencing others.
• Taking initiative.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Additional Internal Information:

• Reports to: C
• Band: Supervisor or Manager

Note:

You must have been an Al-Futtaim employee for at least 18 months in order to be considered. You must inform your HRBP in confidence of your application. Please note that this vacancy may be advertised externally in the next week, so apply without delay.