Assistant Director Housekeeping

Company description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

Job description

Key responsibilities:

• Assist the Executive Director Housekeeping in all phases of housekeeping activities.
• Report on shift on time in issued uniform in a neat, clean, and tidy appearance at all times and ensure and supervise that subordinates are well groomed.
• Arrange departmental weekly rosters including vacation planning and schedule them according to business level and forecast.
• Responsible for controlling expenses and keeping expenses in line with the budget.
• Participate in the budgeting exercise.
• Responsible for ensuring staffing needs and daily assignments in accordance with occupancy.
• Manage rotational or periodic cleaning programs and regular inspections of suites and public areas, back of the house areas, and service areas.
• Conduct daily briefing to subordinates in the absence of the Executive Director Housekeeping.
• Check all the suites on arrival under his or her care daily, to ensure departmental and Forbes 5-Star standard of cleanliness, maintenance, and sanitation. This spot check may either be following a routine check-out suite cleaning, in-house guest suite cleaning, or turndown service.
• Randomly check rooms and fill scoring checklist daily to be able to give feedback to both supervisors and attendants.
• Maximize suite inspection productivity to enhance high standards of cleanliness and minimize outstanding defects and repairs.
• Establish, implement, and monitor the maintenance and repair program of guest suites and rooms. Ensure that repair requests are being processed and monitored.
• Ensure that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check. Liaise with Front Office for special requests.
• Constantly inspect housekeeping areas and ensure cleanliness, tidiness, and safety. Maintain a pleasing environment for guests.
• Randomly check floor pantries to ensure the inventories are properly stocked with par level, cleaned, and tidied.
• Assist the Executive Director Housekeeper to deal with all contractors or suppliers when applicable.
• Assist in special projects, refurbishments, and renovations if required.
• Lead by example. Maintain a positive, cooperative work environment and good communication with all related departments and management.
• Promote a work environment where team members feel valued, involved, appreciated, and safe.
• Assist in training of team members pertaining to equipment handling, cleaning techniques, and chemical use.
• Observe team member performance and identify training needs.
• Evaluate team member performance through daily scoring checklists.
• Perform and document regular appraisal and evaluation of performances.
• Be responsible for motivating, disciplining, and counseling team members when applicable.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations, and ensure guest satisfaction at all times.
• Schedule and conduct refresher training to ensure emergency procedures, health and safety, as well as hygiene rules are strictly followed to avoid health and safety hazards and injury.
• Document and follow up on employees' files.
• Keep open communication with management and subordinates.
• Use creativity and participate in the recognition program of subordinates.
• Escalate to higher management any difficult situations or problems.
• Be responsible to keep records of special cleaning and maintenance up to date.
• Be responsible to keep record of contractors' and suppliers' interventions.
• Respect the privacy of guests' and colleagues' information.
• Remain well-mannered and well-groomed as per department and company standards.
• Participate in the hotel recycling program and encourage team members to reduce, re-use, and recycle.
• Perform any other duties and tasks as required by Assistant Director - Rooms and Executive Housekeeper - Rooms.

Qualifications

• Minimum of 4 years working experience in a similar role.
• Professional appearance.
• Postgraduate or hotel management school.
• Ability to function well as part of a team.
• Computer skills required (Microsoft Excel and Microsoft Word).
• Knowledge and experience in maintaining material, fabric, and flooring.
• Able to interact with guests respectfully, naturally, and efficiently.
• Aware of FLHSS (Fire, Life, Health & Safety, Security) standards.
• Diligent attention to safety.
• Full understanding of Raffles Doha and Fairmont Doha vision and values.