JOB DESCRIPTION / ROLE
- Receive Customer Vehicles for Service and Repair Jobs and raise repair orders.
- Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
- Able to provide detailed explanation on jobs to be carried out on vehicle.
- Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
- Ability to advise customers on the required repair jobs.
- Should have flair for Selling Value added Services, Service Contracts and accessories.
- Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
- Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
- Raise Warranty approvals
REQUIREMENTS
- Preferred Nationality: European or any Native Arabic Speaker
- Must have at least two years experience in customer service preferably in the Automotive Industry
- Must have very good English communication skills
- Willing to join immediately
ABOUT THE COMPANY
Founded in 2008, Emprego21 is a leading executive search recruitment consultancy in the Middle East & India.
We are dedicated to having a highly motivated and skilled team of professionals who perform the highest level of quality work each and every day
- Our Business Philosophy
- Use Innovation
- Deliver exceptional results
- Act with Integrity
- Build Relationships for Life
We recruit across a wide range of industries and at all position levels. Our primary activity is Permanent staff recruitment and Temporary Staffing for either single, large volume or ongoing staffing requirements. We recruit at all employment levels from junior to senior and across a broad range of employee categories and sectors.
Commitment to our customers, employees, and strategic partners is the foundation of our mission.
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