JOB DESCRIPTION / ROLE
What do we expect from you?
Under the general guidance of the Assistant Front office Manager or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.
How your day looks like:
- Greet arriving guests and retrieve their luggage
- Escort guests to their rooms, explain the room facilities, and sell the hotel's various outlets.
- Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
- Transport departing guests luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
- Ensure that luggage has been stored safely according to prescribed procedures
- Ensure that the luggage storage area is kept clean and tidy at all times
- Inform guests with savvy knowledge of hotel, its services, the city, and local happenings
- Be fully aware of what functions are going on in the hotel
- Provide gracious, attentive, and friendly service
REQUIREMENTS
- Excellent interpersonal and communication skills
- Ability to prioritize work in an environment with multiple interests
- Ability to handle complex and confidential information with discretion
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
