JOB DESCRIPTION / ROLE
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:
- Be responsible for the efficient handling of guests' luggage, adhering to proper check-in and checkout procedures.
- Rostering of Heartists, directing and supervising the Heartists under your hierarchy
- Check/maintain the cleanliness of ground floor lobbies and main entrances with all brand standards
- Policies, procedures and service standards
- Follow all safety and sanitation policies when handling guests' luggage
- Other duties as assigned
REQUIREMENTS
- Previous service experience is an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remain calm and courteous at all times
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
