JOB DESCRIPTION / ROLE
You are the beginning of an exceptional guest experience. As a bellman, you will make our guests feel welcome and ensure that their luggage is handled as per Movenpick Standards.
What's in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Greeting arriving guests and retrieving their luggage.
- Escorting guests to their rooms, explaining the room facilities
- Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort
- Transport departing guests' luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
- Assist with keeping lobby area clean and orderly
- Ensure that luggage has been stored safely according to prescribed procedures
- Be fully aware of what functions are going on in the hotel
- Provide gracious, attentive, and friendly service
- Other duties as required
Your experience and skills include:
- Ability to work in a team-oriented, high-volume, fast-paced, guest-centric environment
- Must be flexible to work all shifts including weekends and holidays.
- Must have basic English skills
- Must be able to stand sit, or walk for an extended period of time or for an entire work shift
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Must possess a valid driving license
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.