Cluster Director Revenue

AccorHotels

Doha, Qatar

Posted on: 10 Jan 2025

JOB DESCRIPTION / ROLE

Employment: Full Time

Company Description

A unique opportunity has arisen for a Cluster Director of Revenue to drive the revenue management function across three assets in Al Ula, KSA, as well as Doha, Qatar. Managing two homes for Our Habitas as well as Banyan Tree Al Ula.

Job Description

Reporting to the Vice President of Revenue Management, with a dotted line to the General Managers, the Cluster Director of Revenue Management is responsible for maximizing revenue and profitability across multiple properties within a designated cluster. This role involves strategic planning, analysis, and implementation of revenue management practices to optimize pricing, inventory, and distribution strategies. The ideal candidate will possess strong leadership skills, a deep understanding of market dynamics, and a proven record of accomplishment in driving revenue growth. Employee relations, digital marketing, compensation resource planning, and talent management are also key components of this role. The ideal candidate will have previous experience managing more than three properties.

Key Responsibilities

  • Develop and execute revenue management strategies to achieve financial goals for the cluster of properties.
  • Analyze market trends, competitor performance, and customer behavior, and update pricing and inventory management.
  • Collaborate with hotel leadership teams to establish revenue targets and ensure alignment with overall business objectives.
  • Monitor and evaluate key performance indicators (KPIs) to assess the effectiveness of revenue management strategies and make data-driven adjustments.
  • Oversee the implementation of pricing policies, distribution strategies, and promotional activities across the cluster.
  • Provide training and support to property-level revenue management teams to enhance their skills and knowledge.
  • Conduct regular revenue meetings with property managers to review performance and discuss strategies for improvement.
  • Ensure best practices and standard operating procedures (SOPs) are followed to maximize synergies and drive profitability.
  • Utilize revenue management systems and tools to analyze data and generate actionable insights.
  • Foster a culture of continuous improvement and innovation within the revenue management team.

People & Culture

  • Foster a positive and structured work environment that encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance, and workforce change situations.
  • Strive to increase employee engagement by promoting a positive work environment where each employee is informed and proactive about the overall business goals. Ensure the consistent delivery of business and employee information with transparency so that each employee understands how they contribute to the company's success.
  • Ensure all mandatory training is compliant.
  • For all supervisory positions, have a transparent development program in place in conjunction with the People & Culture leader as well as Learning & Development.
  • Development of direct reports to provide ongoing feedback and development.
  • Ensure the bi-annual talent review process is conducted and associated documentation maintained to the required standard.
  • Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans, as well as on-the-job training.

Finance

  • The activities and contributions of the role will impact the performance of the hotel.
  • They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
  • They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
  • Be fiscally competent in budgeting and forecasting, including the commentary that goes with the documents and meetings.
  • Demonstrate full awareness of hotel budget and P&L, and work towards achieving it by minimizing expenses and maximizing revenue through suggestions on payroll forecasts and hiring plans.

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
  • More than 8 years of revenue management experience in the hospitality industry, with a proven record of success. The last 3-5 years should be as a director and working in a cluster environment.
  • Strong analytical skills and proficiency in revenue management systems and tools.
  • Excellent leadership and communication skills, with the ability to influence and collaborate effectively.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strategic thinker with a strong understanding of market dynamics and consumer behavior.
  • Must be a highly capable user of Microsoft Office programs including Excel, Word, PowerPoint, and Outlook.
  • Able to work with remote colleagues and manage multiple stakeholders.
  • Able to travel 25% of the time.

Additional Information

What's In It for You

  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
  • Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate, and make a positive impact.
  • The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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