JOB DESCRIPTION / ROLE
Consulting| | Consumer Strategy Lead
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.
A career in Consulting with Deloitte will engage your wide-ranging skills in program management and coordination, marketing, business development, relationship-building and importantly, client engagement. We're looking for smart problem-solvers those with fluency in Middle Eastern culture who can work collaboratively to apply themselves and deliver propositions that will raise Deloitte's eminence in the region. If you enjoy a challenge and the opportunity to make a positive difference in the world, we will provide you with a professional environment geared to fostering your growth and positioning you achieve excellence with our clients.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
- Integrity
- Outstanding value to markets and clients
- Commitment to each other
- Strength from cultural diversity
During your tenure as a Manager in Customer Strategy & Applied Innovation, you will demonstrate and develop your capabilities in the following areas:
General consulting capabilities:
- Prepares project plan to meet objectives within established budget and timeline and recognizes when plans should be adjusted to meet objectives
- Develops budget, scope and staffing recommendations based on understanding of client budget and project economics
- Fosters a team environment that builds accountability for and commitment to meeting engagement objectives
- Identifies relevant business trends, economic forces, and industry practices and discusses with the client
- Interprets and synthesizes data, exercises professional skepticism to challenge data, and identifies meaningful insights to develop recommendations that most effectively support a client's business objectives
- Ability to identify and transform opportunities into solutions that drive business value for our clients
- Assesses the financial aspects of business opportunities; identifies and quantifies financial and non-financial benefits of proposed solutions
- Ability to incorporate financial information when evaluating business opportunities and making recommendations
- Understands the larger ecosystem within which the client operates; uses to facilitate discussions about potential solutions to the client's most pressing business problems
- Builds a global network of subject matter experts within chosen sector and leverages global collateral to support sales pursuits and engagement.
- Contributes to client's technology agenda based on emerging business and technology trends, competitor landscape, and leading practices within functional or sector domain
- Ability to articulate how technology enables and differentiates the business and communicate this effectively to clients
- Recommends options or solutions that meet a client's business needs and desired functionality
- Assesses a client's needs and identifies the appropriate technical process(es) to create solutions that fit client requirements
- Stays current on emerging technologies, standards and applications within the digital domain
- Ability to analyze trends and technologies and apply insights to assess the impact and value on the business
- Applies knowledge of current and emerging technologies, vendors and marketplace innovations to recommend solutions that meet client's needs
Requirements:
Customer Strategy & Applied Innovation capabilities (broad experience in selected areas):- Assesses how companies should respond to rapidly changing consumer behaviours and the proliferation of multichannel touchpoints
- Explores unmet consumer needs to inspire new breakthrough creations
- Reimagines services across multiple touchpoints to create new economic value and meet customer needs
- Re-envisions how best to engage customers and create new experiences , test and refine using agile methods
- Designs experiences that delight customers and drive top-line growth
- Identifies the most valuable customer journeys, assessing their impact on customer satisfaction, revenue growth and cost to serve
- Develops and implement strategies and approaches to drive customer acquisition , value, engagement, and loyalty
- Builds new and strengthen existing digital channels , implementing new or enhanced omni-channel strategies
- Defines fit for purpose design and capture technological, experiential requirements to revamp the entire experience, bringing innovative services to life by mapping the underlying experiential, technological, and operational requirements
- Iterates and learns through rapid prototyping before delivering the product design, along with the commercial case and the market-entry platform to support a product launch
- Creates prototypes that deliver the full user experience, assessing and implementing data, analytics, and marketing-technology solutions
ABOUT THE COMPANY
Deloitte is the world's largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.
With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 250,000 professionals are committed to becoming the standard of excellence.
Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.
Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
- Integrity
- Outstanding value to markets and clients
- Commitment to each other
- Strength from cultural diversity
