JOB DESCRIPTION / ROLE
Introduction
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Your Role and Responsibilities
Customer Success Managers (CSM) drive business value and technology outcomes throughout customer lifecycle with IBM Software Growth Offerings and IBM Cloud to support Hybrid Cloud Platform strategy. CSMs are responsible for use case identification and value realization for IBM Software Growth Offerings and IBM Cloud; architecting and co-creating Minimal Viable Products (MVP) alongside customer practitioners; driving increased usage and adoption for IBM Software Growth Offerings; guiding customer IT executives through the changes needed to unlock the full value of hybrid cloud; demonstrating value of IBM Software Growth Offerings to the customer; and identifying additional opportunities for adoption. CSMs also activate early renewal conversations, drive upsell, and work with the renewal team to ensure execution of the renewal process. They focus on Individual, Team, and Department Operational Objectives.
REQUIREMENTS
Required Technical and Professional Expertise
Customer Success Managers (CSM) drive business value and technology outcomes throughout customer lifecycle with IBM Software Growth Offerings and IBM Cloud to support Hybrid Cloud Platform strategy. CSMs are responsible for use case identification and value realization for IBM Software Growth Offerings and IBM Cloud; architecting and co-creating Minimal Viable Products (MVP) alongside customer practitioners; driving increased usage and adoption for IBM Software Growth Offerings; guiding customer IT executives through the changes needed to unlock the full value of hybrid cloud; demonstrating value of IBM Software Growth Offerings to the customer; and identifying additional opportunities for adoption. CSMs also activate early renewal conversations, drive upsell, and work with the renewal team to ensure execution of the renewal process. They focus on Individual, Team, and Department Operational Objectives.
Preferred Technical and Professional Expertise
Customer Success Managers (CSM) drive business value and technology outcomes throughout customer lifecycle with IBM Software Growth Offerings and IBM Cloud to support Hybrid Cloud Platform strategy. CSMs are responsible for use case identification and value realization for IBM Software Growth Offerings and IBM Cloud; architecting and co-creating Minimal Viable Products (MVP) alongside customer practitioners; driving increased usage and adoption for IBM Software Growth Offerings; guiding customer IT executives through the changes needed to unlock the full value of hybrid cloud; demonstrating value of IBM Software Growth Offerings to the customer; and identifying additional opportunities for adoption. CSMs also activate early renewal conversations, drive upsell, and work with the renewal team to ensure execution of the renewal process. They focus on Individual, Team, and Department Operational Objectives.
ABOUT THE COMPANY
For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region's technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.
Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.
Reinvention is a keyword in the company's history and, today, IBM is much more than a "hardware, software, services" company. IBM is now emerging as a cognitive solutions and cloud platform company.
