JOB DESCRIPTION / ROLE
Responsibilities
- Resolve technical issues (e.g., hardware, software, application, operational, process) using different tools until final resolution, communicating with different stakeholders.
- Lead troubleshooting and resolve critical or escalated technical issues regarding affected equipment.
- Contribute to and lead efforts/projects in the deployment, maintenance, and support of the Google Cloud region (cloud data center) infrastructure.
- Help test and troubleshoot new server hardware components and designs.
- Configure and troubleshoot OS-related issues on server.
REQUIREMENTS
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.
- Experience performing component-level repairs on IT equipment.
- Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling, and lifting.
- Ability to work non-standard hours, including working weekends, holidays, and on shift-based schedule as required.
Preferred qualifications:
- Google IT Support Professional Certification.
- Candidates will typically have 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.
- Experience working within a data center or network operation center environment.
- Ability to collaborate and partner with teams to overcome challenges.
- Ability to adapt to changes in a dynamic work environment.
About the job
The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Data Center Technician, you will be part of a team that installs, configures, tests, troubleshoots, and maintains hardware and networking infrastructure to support the Google production of IT infrastructure. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves installation of racks and machines, troubleshooting faulty infrastructure components, and working with infrastructure that is at the cutting-edge of computer technology.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
ABOUT THE COMPANY
Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.
It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.
So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
