JOB DESCRIPTION / ROLE
Structure and reporting relationship
The post-holder will report to the Contract Director and work in collaboration with the Director of Programmes and Learning & Development Manager.
Key accountabilities
- Maintaining (and improving) an outstanding level of service delivery
- Act as facilitator and mentor; able to direct and educate students to deal with complexity and develop their powers of analysis.
- As required, research, prepare and deliver course material to students attending courses at the OTI
- Plan, develop and deliver bespoke Courses at the OTI.
- Subject Matter Expert ME for specific course competencies e.g. Joint Operational Planning, Cyber Security, Capability Management, Change Management
- Undertake wider course responsibilities such as course writer/director and development, if so appointed.
- Understanding the cultural and ethical dynamic of operating with a middle eastern client in the military training environment
- Demonstrate and embed the Serco values
Directing Staff will:
- Be required to deliver Course material, teach and mentor students
- Be required to work as part of a close knit team that is line managed by the Contract Director.
- Be required to develop, design and deliver the course materials commensurate with their specialist knowledge.
- Adhere to safe, secure and ethical working practices in line with Serco values
REQUIREMENTS
Essential technical and professional skills , knowledge and qualifications
Demonstrates a knowledge of working in the Middle East with a Middle Eastern client in the military training environment
Is able to deliver outstanding leadership that:
- Inspires, influences, directs and supports others
- Promotes a sense of purpose and direction
- Instils self-esteem, team spirit and unity of effort
- Sets an example consistent with Service values and standards
Is able to meet a level of Professional Effectiveness
- Shows clear understanding of the professional environment
- Displays interest in wider aspects of Defence and current affairs
Is able to demonstrate and use initiative
- Creates and grasps opportunities for improvements
- Anticipates and resolves problems
Powers of Communication
- Displays good oral and written communication; listens effectively
- Produces logical, fluent, convincing, accurate staff work
- Demonstrates insight, accuracy and effectiveness as an appraisal reporting officer
It is essential that the DS candidate has experience of delivering training in a UK military environment. It would be advantageous if the candidate is a graduate of JSCSC.
An understanding of the dynamics of a services/outsourcing business.
- Confidence and personal presence to interact with all levels of external & internal stakeholders and to build effective networks with the QAF customer.
- Adept at interpreting complex, changing and sometimes conflicting information, analysing it thoroughly and then developing logical, clear briefings for internal stakeholders.
Experience and a comprehensive understanding of the technical aspects of military training and in designing and delivering complex course material
- Strong influencing and ambassadorial skills
- Good presentational skills and ability to communicate effectively and comfortably with customers at a senior influential level
Additional/special features of the role
Stakeholder Management:
- Operates at multiple levels within the ABMMC with key stakeholders and influencers
- Understands and can interpret customers' implicit and explicit needs
- Develops and uses a wide variety of communication techniques, written and verbal, adopting appropriate grammar, language and style to gain commitment
- Operates in cross-functional teams to meet complex and challenging goals using high levels of persuasion and facilitation skill
- Uses stakeholder feedback to drive improved service
- Listens attentively and acts appropriately to divergent viewpoints
Project Management:
- For allocated training activities within the programme:
- Creates/maintains an overall comprehensive Course development plan which is appropriate to the complexity of training and curriculum design, and support infrastructure development
- Organises and manages the Course development and delivery
- Identifies analyses and properly responds to Course development and delivery risks
- Responsible for managing and monitoring delegated allocated course budgets.
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
ABOUT THE COMPANY
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
