Scope and Objectives

The Spa Director is responsible for the establishment and execution of clear short- and long-term goals. This includes the daily leadership of the spa and / or fitness / recreation team, business and strategic directions of the business, including marketing and social activities to promote the spa and / or wellness facilities. The quality and guest experience, as well as team motivation, is a key component of everyday operations. Proactive management of financial P / L for maximum business opportunities as well as ensuring that optimal internal auditing processes are in place .

Job Responsibilities

- Adhere to the Spa Policy & Standard Operating Procedures manual.
- Act as an Ambassador for the spa and hotel brand for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
- Manage the operations and efficiency of the spa facilities.
- Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
- Establish proactive strategic initiatives for the spa to help market the overall offers / products.
- Maintain extensive knowledge of competitors, including locations, product offerings, pricing,
- promotions, and sales techniques.
- Carry out any other duties and responsibilities as assigned by the hotel team.
- Protect the rights of the property at all times.

Administrative and Financial Responsibilities

- Assist in the development and implementation of financial budgeting and analysis for the departments within the facility.
- Provide monthly budget and forecasts when requested.
- Responsible for staying within the allocated budget from cost and maximising profitability.
- Establish reliable systems to track all internal inventories for the department and report any variances.
- Approval of payroll hours and hotel administered service charges / gratuity reports.
- Generate and review daily / monthly facility and productivity reports including monitoring schedules.
- Review / approve purchase requisitions and all invoices before transactions. Control the cost of goods purchased, services supplied and labour necessary for the sales and production of our products and services.
- Maintain warrantee and service agreements on all equipment and work with engineering to resolve any malfunctions and initiate repair.
- Submit monthly reports using the spa performance reporting tool to the property and corporate teams.
- Report any maintenance requirements of the spa.

Strategy and Marketing of Spa Assets

- Lead the implementation of a 12-month strategic initiative and marketing plan identifying new business and marketing opportunities inclusive of social, digital and events. This includes initiatives to drive awareness for in-house guests, corporate groups as well as the local community.
- Create a pricing structure for treatments / retail adapting to local market conditions and hotel rates.
- Ensure all collaterals and communication are aligned with the brand guidelines. If none are available, seek support from the corporate teams.

Revenue Management and Financial

- Establish strong yearly KPI goals aligned with expected revenue. Follow the revenue management guideline for Accor for spa / well-being.
- Attend weekly meetings to understand new business opportunities within the hotel
- and the local community.
- Practise revenue management to maximise daily targets.
- Establish a pricing list as per the Accor spa revenue management recommendations.
- Assist management with the month-end profit and loss statement distribution .

Guest Quality and Operational Excellence

- Ensure guest preferences and special requests are accommodated to the best of the property's abilities.
- Perform regular treatment and facility audits to maintain brand standards.
- Be present in daily operations to oversee the success of the guest and colleague experience, including daily walk-throughs to assess quality.

Talent and Culture / Team Communications

- Ensure guest preferences and special requests are accommodated to the best of the property's abilities.
- Regular communication and departmental meetings for the colleagues in each department including regular updates, motivation and recognition.
- Attend briefings to communicate daily spa and fitness activities as well as understand what is happening within the hotel.
- Ensure spa and recreation team maintains a positive relationship internally and with other departments in the hotel.
- Efficient organization of the onboarding of all new Accor staff and cross-training of all colleagues in all applicable positions and aspects of job tasks.
- Assist in the recruitment, development, training and recognition programs of all team members.
- Conduct anticipated performance reviews for all colleagues reporting to this position as per Accor yearly cycles. This includes performance management of any disciplinary concerns.
- Understand and adhere to the Accor Code of Ethics book.

Health, Hygiene and Safety

- Ensure guest preferences and special requests are accommodated to the best of the property's abilities.
- Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
- Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
- Ensure guest / member satisfaction at all times by assuring safety and service is always the spa's first priority.
- Assist in the development and compliance of all departmental emergency procedures.
- Ensure all potential and actual hazards are reported as well as rectified immediately.
- Assure safety of the persons and the property of all within the premises by fairly applying
- Hotel regulations and strictly following existing laws.
- Handle emergency situations with urgency and discretion.