JOB DESCRIPTION / ROLE
Summary
Duties and responsibilities related to the door host role:
- Provide the first warm and professional welcome to all arriving guests, opening vehicle and hotel doors with a genuine smile.
- Assist guests immediately upon arrival by unloading luggage from cars and taxis, ensuring it is handled with care and properly tagged.
- Transport guest luggage promptly and safely to their rooms using bell carts, explaining room features (lights, AC, etc.) upon entry.
- Manage the flow of traffic at the hotel entrance (porte-cochère), ensuring the driveway remains uncongested and accessible for arriving vehicles.
- Coordinate efficiently with valet parking to ensure guest vehicles are parked and retrieved quickly.
- Arrange transportation for guests by hailing taxis or coordinating with private drivers, providing them with clear directions to the guest's destination.
- Manage the secure storage of guest luggage in the designated luggage room for early arrivals or late departures, maintaining accurate records.
- Maintain the cleanliness and presentation of the hotel entrance, lobby, and bell desk area at all times.
- Assist guests with special needs, such as providing wheelchair assistance or using umbrellas during inclement weather to escort them to/from vehicles.
Qualifications
- Ideally with a relevant degree or diploma in hospitality or tourism management
- Minimum 2 years work experience in hotel operations
- Good customer service, communications and interpersonal skills are a must
ABOUT THE COMPANY
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.
