JOB DESCRIPTION / ROLE
Company Description
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
Responsibilities:
Maintains the highest standard of service at the front entrance at all times, escorting arriving guests to the Reception/Front Office, recognizing regular guests, provides assistance with transportation and directions for guests and visitors to the hotel.
- Provide a warm, engaging welcome to all guests and visitors at the hotel
- Maintain a good relationship with all taxi drivers
- Ensure the traffic of front entrance is in good order at all times
- Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
- Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner
- Organize taxis for all in-house guests and patrons
- Ensure all patrons or guest's cars are parked properly with care
- Make guests aware of any dents/ scratches before issuing of valet ticket
- Liaise with valet staff for parking and collecting of cars
- Ensure a high awareness of security at all times
- Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination
- Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease
- Maintain amicable and co-operative working relations with other departments in the Hotel
- Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
- Be aware of the departmental schedule and to always be on time for duty
REQUIREMENTS
Qualifications:
- Proficient in English (verbal & written).
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours and willing to work overnight
- Prior experience in customer service an asset
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
