JOB DESCRIPTION / ROLE
The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:
- Supervises Front Office Operations
- Cooperates, coordinates and communicates with other departments to ensure smooth and coordinated operations
- Follow up on rooms with respective departments for arrivals and departures
- Escalate matters that concern other departments to improve overall guest satisfaction
- Identify training needs within the department and conduct trainings; coach where necessary and give a proper orientation of the department to new colleagues
- Prepare roster; observe and maintain grooming and hygiene standards in the department
- Assist the Front Office Manager/ Rooms Division Manager with Monthly Department meetings by sharing ideas/ opinions that can help improve in Guest and Employee satisfaction
- Prompt follow up with Reservations
- Check and inspect room and amenities designated for VIP arrivals
- Conduct daily briefings; ensure that the SOPs are followed
- Stock up the supplies needed in all sections of the department
- Assume the roles and responsibilities of Front Office Manager in his/her absence
REQUIREMENTS
Your experience and skills include:
- Diploma in Tourism/ Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Reading, writing and oral proficiency in Arabic and English language is a must
- Good knowledge of MS Excel, Word and PowerPoint
- Strong leadership, interpersonal and training skills
- Results and service oriented with an eye for detail
- Ability to multi-task, work well in stressful & high-pressure situations
- Team player & builder
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world; dare to challenge the status quo! # BELIMITLESS
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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