Employee Service Coordinator

Company description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

Job description

Key responsibilities:

• Oversee day-to-day housing operations including room allocations, inspections, check-outs, and maintenance follow-ups using housing management systems (e.g., Nuvola).
• Maintain accurate housing records, occupancy reports, and inventories utilizing advanced Excel functions.
• Act as the primary contact for housing-related inquiries, concerns, and dispute resolution, ensuring compliance with company policies and local labor laws.
• Organize and promote employee welfare activities, including sports events and community engagement initiatives.
• Coordinate new joiner onboarding activities related to accommodation, including airport pickups, welcome kits, and orientation.
• Ensure compliance with health, safety, hygiene, fire safety, and pest control protocols.
• Manage employee transportation schedules, vehicle maintenance records, and related reporting.
• Prepare monthly reports on housing allocations, maintenance, incidents, and inventory for management review.
• Maintain confidentiality of sensitive information and uphold Accor's values and professional standards in all interactions.
• Excellent interpersonal skills with the ability to build rapport and negotiate.
• Creative, open-minded, and people-oriented team player.

Qualifications

Qualifications & skills:

• Proficiency in Microsoft Excel (formulas, PivotTables), PowerPoint, and creative tools such as Canva.
• Strong communication, organizational, and time management skills.
• Ability to work collaboratively across teams and handle sensitive employee relations professionally.
• Knowledge of Qatar labor laws, health and safety regulations, and HR policies.
• Problem-solving skills with a proactive and results-driven approach.