Scope & Objectives

- Provide vital administrative support by managing daily office operations and procedures within the hotel.
- Organize and schedule meetings, appointments, and events, ensuring optimal coordination among various departments.
- Manage the hotel's filing and record-keeping systems to ensure easy access and retrieval of important documents.
- Collaborate with the management team to create and maintain relevant reports, presentations, and spreadsheets.
- Assist in the preparation and distribution of internal communications, memos, and announcements.
- Manage office supplies and equipment, ensuring availability for smooth daily operations.

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

General Tasks

- Provide vital administrative support by managing daily office operations and procedures within the hotel.
- Organize and schedule meetings, appointments, and events, ensuring optimal coordination among various departments.
- Manage the hotel's filing and record-keeping systems to ensure easy access and retrieval of important documents.
- Collaborate with the management team to create and maintain relevant reports, presentations, and spreadsheets.
- Assist in the preparation and distribution of internal communications, memos, and announcements.
- Manage office supplies and equipment, ensuring availability for smooth daily operations.
- Handle petty cash and expenses, maintaining accurate records and submitting timely reports.
- Assist in ensuring compliance with hotel policies, procedures, and regulations across various departments.
- Help maintain the cleanliness and organization of common areas and office spaces.
- Participate in team meetings and contribute to discussions on improving administrative processes.
- Uphold confidentiality of sensitive information and ensure compliance with data protection regulations.
- Collaborate with cross-functional teams to facilitate efficient workflow and support overall operational excellence.
- Assist other department in Finance when needed and require

Policies and Procedures

- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

Guest Relations

- Address guests' service needs in a professional, positive, and timely manner.

Communication

- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette.
- Talk with and listen to other employees to effectively exchange information.

Working with Others

- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.

Accor International Control-related tasks

- Understand control frameworks including self-audits & controls defined by Accor Internal Controls team.

Requirements: