Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

Scope and Objectives

You are empowered to make any decisions for the betterment of the event flow or guest satisfaction and are accountable for the outcomes of your actions.

Key role and responsibilities

- F&B Ops. Manager is responsible for the smooth operation of in each F&B venues
- He/she is responsible in linking all facets of service, cuisine and entertainment
- In charge of training, grooming standards
- Should be creative and confident and be prepared to think outside of the box
- He/she should take the time to get to know the guests and be committed to service excellence
- Initiative to invest in self-development
- Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
- Being entrepreneurial, thinking beyond the boundaries and leading by example are expected
- All hotel standards to be exceeded at all times
- Keep ahead of industry trends, create and implement new revolutionary standards
- Develop ideas on increasing guest satisfaction
- Ensure the operational inventory is always accounted for and in immaculate condition
- Ensure all responsible areas are maintained at the highest levels
- Create opportunities for upselling products
- Develop the team to strive for excellence
- Assume the responsibility of daily operations
- Creates efficient rostering system
- Following up on opening and closing checklists
- Ensure all appropriate equipment is on hand for each service period
- Conducts daily briefings for all staff prior to commencement of shift
- Handles security incidents, guest complaints with confidence and in a professional manner
- Directly work with all heartists to create a flow of new and 'improved' ideas
- Ensure awareness and deliver the optimum levels of service and guest satisfaction
- Maintains the HACCP standards as required by the regional governing body
- Ensure all hotel property and facilities are maintained an in an optimal working order
- Ensure rooms/events is set prior to the commencement of service
- Master all POS systems
- Establish and maintain effective communication across all divisions
- Lead by example through a passionate, hands on approach
- Assist with collecting information for the monthly P&L review
- Records and reports Glitch incidents with integrity and transparency