JOB DESCRIPTION / ROLE
Front Office Supervisor
You are an ambassador for the exceptional service and cuisine that are hallmarks of our Front Office experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
What is in it for you:
- Employee Recognition programs
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities. The sky is your limit
What you will be doing:
- Provide upscale guest service experiences for clients throughout their stay
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Build strong relationships and liaise with all other department's especially housekeeping , reservations etc.
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team
REQUIREMENTS
Your experience and skills include:
- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
- Ability to work effectively in a team and sense of initiative
- Flexibility and versatility
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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