JOB DESCRIPTION / ROLE
Guest Relations Agent
- The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
- Handle guest requests, questions and concerns effectively and promptly
- Promote a professional team environment
- Follow department policies, procedures and service standards
- Performs any and all other tasks assigned by management
- Upholds the highest standard of internal and external customer service at all times
Your experience and skills include:
- Proficient in the English Language (verbal & written), second language is an asset
- Previous experience and knowledge of Property Manager is an asset
- Required knowledge of Windows' Office Suite
- Must be able to handle multiple tasks in a dynamic, fast-paced environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities
- Able to stand for long periods, at least 8 hours per shift
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Do what you love, care for the world; dare to challenge the status quo!
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.