Guest Service Associate

Company description

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Waterpark attraction. The Rig 1938 is the world's highest tower of its kind, reaching 82 metres.

Job description

This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in the waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.

• Greet all guests with a friendly and professional attitude.
• Assist with ticketing, wristband distribution, and season pass processing.
• Provide information about attractions, park policies, events, and amenities.
• Handle guest inquiries, complaints, and feedback efficiently and professionally.
• Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.
• Monitor entrance/exit areas to ensure safety and flow of guest traffic.
• Support other departments as needed.
• Maintain cleanliness and organization in guest service areas.
• Enforce park rules and safety procedures courteously.
• Assist in emergency procedures when necessary.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, outdoor environment.
• Willingness to work flexible hours, including weekends and holidays.
• Basic math and computer skills (for POS systems).
• Positive attitude, reliability, and teamwork mindset.