Head Waitress

AccorHotels

Doha, Qatar

Posted on: 9 Sep 2024

{{ flashMessage.message }}

JOB DESCRIPTION / ROLE

Employment: Full Time

Company Description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job Description

What do we expect from you?

Under the general guidance of the Director of Food & Beverage or any other authorized by the management, to manage and develop the restaurant food and beverage standards and to ensure maximization of departmental profits. To optimize guest satisfaction through consistent high operating standards, and to carry out Management shifts and take responsibility for entire operation.

How your day looks like:
- Ensure the day to day operation is smooth in the restaurant
- Assist the leadership team of the restaurant in achieving high guest satisfaction
- Guide and lead the server in the restaurant
- Perform the duties of supervisor on regular basis
- Maximize sales potential and encourage up selling in order to maximize rates.
- Ensure cash floats are secured at all times.
- To work within budgeted costs
- To minimize abuse of operating equipment
- To ensure that requisitions for supplies are completed, delivered and accounted for.
- To minimize the use of overtime
- To ensure that there is enough operating equipment at all times.
- To record all voids, and report any payment discrepancies to Restaurant Manager.
- To follow Company procedures when handling cash, credit cards and cheques.
- To see guests concerning all complaints and report all complaints to Manager.
- To liaise with colleagues over guests requirements and needs.
- To ensure handover at shift end and beginning.
- To liaise with Head Chef on a regular basis.
- To liaise with Reception on a regulars basis.
- To gain customer feedback at all times.
- To complete a full report of the day's events in the Management Report Book.

Requirements:
- Create and maintain a personal and respectful rapport with regular guests.
- Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
- Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
- Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
- Support all other revenue centers in the hotel such as Rooms and Events
- To be results driven and totally accountable.
- Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
- Undertake regular inspections to ensure that the company's assets are well maintained and protected.
- Ensure that the business is seen as a respected, important member of the community by local influencers.
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Advertise Here

Similar jobs you may be interested in

Captain / Head Waiter

Easy Apply
RTC-1 Employment Services
Dubai
1 Nov 2024

Captain Waiter (Middle Eastern Cuisine)

Easy Apply
Excelsior Group ME
Dubai
17 Oct 2024

Head Waiter

Easy Apply
RTC-1 Employment Services
Dubai
17 Sep 2024

Head Waiter

Easy Apply
Excelsior Group ME
Dubai
2 Sep 2024

Senior Hostess

Easy Apply
SSH Talent
Kuwait
20 Aug 2024
INSTALL APP
×