JOB DESCRIPTION / ROLE
Summary
Duties and responsibilities related to the Andaz Host role:
- Be a primary point of contact for guests, anticipating their needs and going above and beyond to create memorable experiences
- Assist guests throughout their journey, from pre-arrival to post-departure
- Provide information on facilities, programs, and services, including attending to VIP guests
- Collaborate with other teams to maximize guest satisfaction
- Coordinate special requests and tailor services to create unique experiences for guests
Qualifications
- Ideally with a relevant degree or diploma in hospitality or tourism management
- Minimum 2 years work experience in hotel operations
- Good customer service, communication, and interpersonal skills are a must
ABOUT THE COMPANY
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.
