JOB DESCRIPTION / ROLE
- Investigate operational issues, problems and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions. Analyzes underlying issues and their root causes, and identifies available options for resolution.
- Responds to requests for support by means of making system modifications, developing work-around, manipulating data, re-configuring systems, changing operating procedures, training users, producing documentation, or escalating requests to development team or software suppliers.
- Monitors progress of requests for support and ensures users and other stakeholders are kept informed. Takes corrective action to avoid or minimize delays.
- Carries out routine configuration, installation and reconfiguration of Business Applications, Database Management Systems, and related Tools & Technologies.
- Coordinates with colleagues and other stakeholders to specify data, data objects and information flows that align with the needs of the business.
- Defines, documents and executes projects, actively participating in all phases of the project. Identifies, assesses and manages risks and issues which might impact on the success of the project.
- Prepares and maintains realistic project schedules (showing tasks and dependencies) and quality plans and tracks all activities against them, providing regular and accurate reports as appropriate.
- Ensures compliance with information security policies and standards. Assesses configurations and security procedures for adherence to legal and regulatory requirements.
- Ensures all work is carried out and documented in accordance with required standards, policies and procedures.
REQUIREMENTS
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Information Systems or other relevant discipline.
Knowledge and/or Experience
- 8 years of IT experience (ideally within Oil & Gas industry)
- Competent knowledge in core skill applications, tools, and techniques
- Conversant with relevant IT national and international standards
- Demonstrated experience in project management
- Demonstrated experience in IT support environment.
Technical and Business Skills
- Excellent written and spoken English.
- Strong project management skills.
- Strong interpersonal skills.
- Strong analytical problem-solving skills.
- Specialized technical expertise and broader IT knowledge.
- Compliance to risk, security and continuity management principles.
ABOUT THE COMPANY
QatarEnergy LNG, established in 1984, pioneered the Liquefied Natural Gas (LNG) industry in Qatar and today is the largest producer of LNG in the world with an annual production capacity of 77 million tonnes per annum (MTPA) from its world-class facilities in Ras Laffan Industrial City, Qatar.
Since the first production in 1996, QatarEnergy LNG has successfully delivered cargos to more than 30 countries and is committed to meeting the world’s demand for safe, reliable and clean energy.
Through its operational excellence, QatarEnergy LNG is adding value to its production chain, contributing to the Qatari economy and Qatar’s National Vision to ensure efficient energy supplies for the country, creating new markets and contributing to the local community.
In addition to the LNG facilities, QatarEnergy LNG operates the Jetty Boil-Off Gas facility, Al Khaleej Gas, Ras Laffan Heilum, the two Laffan Refineries (among the largest condensate refineries in the world), and the Ras Laffan Terminal on behalf of All participants.
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