JOB DESCRIPTION / ROLE
Company description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job description
Key responsibilities
- Greet children and families warmly, creating a friendly and comfortable environment from the moment they arrive
- Maintain positive communication with parents/guardians, providing updates on activities and ensuring confidence in the care provided
- Personalize interactions and remain attentive to each child's individual needs, preferences, and safety requirements
- Plan, organize, and lead age-appropriate recreational, creative, and educational activities such as arts & crafts, storytelling, interactive games, and cultural experiences inspired by Qatar and the Raffles & Fairmont brand
- Assist in developing seasonal or themed kids programs and special events
- Ensure all activities support the hotels' commitment to enriching guest experiences
- Maintain constant supervision of children, ensuring their safety, well-being, and adherence to club rules
- Follow emergency procedures and respond calmly and effectively to any incidents or concerns
- Ensure secure check-in and check-out procedures are strictly followed
- Prepare activity materials and maintain a clean, tidy, and inviting Kids Club environment at all times
- Ensure equipment, toys, and facilities are sanitized and in good working order
- Report maintenance or safety issues promptly to the supervisor
- Collaborate with colleagues and other hotel departments to ensure seamless service
- Attend trainings, briefings, and ongoing development sessions as required
- Uphold brand service standards, grooming guidelines, and company policies at all times
Qualifications
- Previous experience in childcare, hospitality, recreation, or early childhood education is preferred
- Warm, patient, and engaging personality with a passion for working with children
- Strong communication skills and ability to connect with guests of diverse backgrounds
- Creative, energetic, and capable of leading group activities
- Ability to remain attentive and responsible in a fast-paced environment
- Basic first aid or CPR certification is an advantage
- English required; additional languages are a plus
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
