Laundry Supervisor

Company Description

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Job Description

Scope and Objectives

The Laundry Supervisor will focus at all times on keeping the guest garments and hotel linen in a perfect state of appearance and maintenance, using creative and innovative ways to enhance guest experience. He/She supervises the daily operation and ensures that the standards, policies, and procedures are met at all times. He/She has to keep the guest's perspective in mind to carry out the mission of the Housekeeping Department and reach the company values, vision, and goals. Ensure good service to internal and external guests and maintain adequate supply levels for a smooth and efficient operation.

Primary Responsibilities

• Report to shift on time in issued uniform in a neat, clean, and tidy appearance at all times.
• Responsible for the smooth running of the operation and all related areas (Laundry, Linen Operation).
• Ensure all the chip linens are scanned appropriately.
• Ensure all the non-chip linens are properly counted and registered.
• Prepare duty rosters according to business level and forecast.
• Assign daily, weekly, monthly goals to subordinates.
• Issue all working schedules and report to manager for endorsement.
• Participate actively in daily briefing.
• Communicate information in a timely manner to colleagues.
• Provide feedback in a positive and encouraging way on team performance.
• Be aware of linen fabric specifications and categories.
• Keep specification book up to date and revise it when applicable.
• Responsible for assigning keys and devices when applicable.
• Ensure that all laundry and valet equipment is properly maintained and operating.
• Attend meetings with the laundry contractor to monitor standards, quality, and quantities.
• Follow up with outsource laundry regarding operational equipment to keep standards at the highest level.
• Handle and conduct quality quarterly inspections at the outsource laundry.
• Coordinate with outsource laundry for the pickup and delivery schedule.
• Arrange sorting of stained linens and coordinate with outsource laundry for re-wash process.
• Conduct monthly inventory at outsource laundry factory as necessary.
• Conduct manual count inventory and system inventory on a monthly basis.
• Inspect all the linen areas including landings of chutes to ensure they are tidy, organized, and cleaned.
• Inspect all the linen chutes on each floor landing to check operation and maintenance.
• Contribute to building the scope of work of the maintenance program to make sure everything is covered to achieve and keep high standards, and protect company assets.
• Work effectively with the Maintenance team on equipment maintenance.
• Coordinate with RFID system vendor for any maintenance and training programs.
• Make suggestions for improving the service and operation standards.
• Keep record of contractors and suppliers' interventions.
• Provide constructive feedback on what was observed keeping in mind quality and productivity.
• Find ways to improve the efficiency of the operations.
• Have a good understanding of all our outlet operations to be able to answer needs in a timely manner.
• Deal efficiently with all other departments, outsourced laundry, and suppliers.
• Maintain good communication with other departments, outsourced laundry, and suppliers.
• Be in charge of various monthly inventories and report to manager.
• Control storage and consumption of supplies.
• Keep open communication with the Wardrobe supervisor to ensure smooth uniform operation.
• Supervise all Line Laundry staff and train new employees.
• Record and monitor laundry cost.
• Dispense on-the-job training for subordinates and attend training sessions.
• Be responsible and accountable for recording colleagues' training as well as performance management and reviews.
• Dispense daily briefing when applicable.
• Participate in communication meetings with other departments when applicable.
• Handle guest comments and complaints properly and keep the management informed.
• Review and update SOPs yearly and whenever applicable and appropriate.
• Keep records of special cleaning and maintenance up to date.
• Establish cleaning programs to maintain top cleanliness and hygiene standards.
• Ensure emergency procedures are followed strictly.
• Ensure health and safety as well as hygiene rules are strictly followed.
• Perform any other reasonable duties as required by the department head at all times.

Abilities & Technically Competent Requirements

• Positive attitude.
• Good communication in English.
• Professional appearance.
• Ability to function well as part of a team.
• Able to multitask and work in a fast-paced environment.
• Good computer skills required (Microsoft Excel and Microsoft Word).
• Keep informed at all times of trends and new techniques.
• Fully aware of FLHSS standards. Diligent attention to safety.
• Full understanding of the Raffles & Fairmont vision, values, and standards.

Skills / Abilities / Presence

• Customer Focus: Act with customers in mind.
• Adhere and Manage the Group Vision: Communicate, share, inspire, and support the core purpose and objectives of the company to his/her team.
• Developing Direct Reports: Construct, provide, and execute challenging assignments. Encourage and support development.
• Drive for Results: Bottom line oriented, can be counted on to exceed goals.
• Decision Making: Based on analysis, experience, and judgments and look for accurate solutions and inform superiors.
• Priorities Setting: Focus on important issues.
• Measuring: Set and assign clear goals and measure progress and results consistently.
• Process Management: Figure out and simplify processes, workflows, to get things done. Get more out of fewer resources.
• Ethic Values: Get things done quietly. Set company core values and be reliable during good and tough times. Be widely trusted. Admit flaws.
• Quick Learner and Self-Development: Open to changes, analyze success and failures. Seek solutions and improvement.
• Composure: Stay cool under pressure and do not become defensive or irritated when under pressure.
• Directing Others: Good at establishing clear directions and setting stretching goals. Distribute the workload appropriately and fairly.
• Building Effective Teams: Create strong morale and spirit in his/her team. Share wins and successes.
• Organizing: Can marshal resources (people, funding, material, support, and time) to get things done. Use resources and time effectively and efficiently.
• Problem Solving: Use rigorous logic and methods to solve difficult problems with effective solutions.

Physical Requirements / Work Environment

The duties require:

• Work inside and continuously maneuver in and around all back of house areas and public areas of the hotels.
• Work at a computer terminal during the shift intermittently.
• Possess good manual dexterity and coordination to operate equipment.
• Respond to visual and hearing acuity.
• Be resistant to stress.
• Work in a hot and reasonably noisy environment.

Qualifications

Education: Postgraduate or hotel management school.

Certification: Diploma or equivalent.

Required Experience: Minimum of 4 years working experience in a similar role.

Required Knowledge:

• Proficiency in Microsoft Office.
• Good business practice.
• Good people management knowledge.
• Good knowledge and experience in maintaining material, fabric, and machinery.