Linux IT Support Engineer

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JOB DESCRIPTION / ROLE

Employment: Full Time

Your new company

• You will be working for a cutting edge technological solutions provider who have a requirement for three IT Support Engineers (Linux) for an initial 18 month contract based in Qatar.
• You must be available to begin the project in January.
• On offer is a competitive monthly tax free salary, medical insurance and visa.
• The company’s product run off Linux operating system so it is essential you have in depth knowledge of Linux.

REQUIREMENTS

Your new role

• You will be customer facing and provide 2nd line support for all technical matters, the Support Engineer provides technical support for all the companies products with a focus on quality and customer satisfaction.

Your responsibilities will include but will not be limited to the following;

• Identify, report and resolve all issues from client and internal teams
• Run incident management process in order to restore normal service operation as quickly as possible, minimising impact on the client
• Perform initial investigations troubleshooting technical issues with a complex software system and identify solutions
• Fulfill service requests
• Maintain ownership of incidents ensuring they are handled within agreed SLAs

What you'll need to succeed

• You will be educated to degree level in Information Technology/Computer Science or equivalent. The solution works off Linux operating systems and it essential you are capable of high level Linux support. Proficiency in Networking, Vmware and a strong understanding of MS SQL and MySQL databases is essential. Understanding of Apache HTTP server and Tomcat server, as well as knowledge of ITIL framework. Finally, ideally you will have experience within the telecommunications sector.
• You will have a minimum of 3 years’ experience in a similar role and have experience in a client support capacity. It is essential you are fluent in English - both verbal and written - understanding of Arabic and Italian would be beneficial.

What you'll get in return

• You will have the opportunity to work on an exciting new project in Qatar, earning a competitive monthly salary for an initial 18 month contract.

ABOUT THE COMPANY

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.

So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.

Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.

You can rely on us to deliver today and help you plan for tomorrow.

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