JOB DESCRIPTION / ROLE
Summary
Duties and responsibilities related to the lobby hostess role:
- Act as the first point of contact for all guests entering the lobby, providing a warm, genuine, and culturally appropriate welcome
- Greet guests with a professional and friendly demeanor, addressing them by name whenever possible to create a personalized experience
- Gracefully manage the flow of guests in the lobby, preventing congestion and ensuring a smooth and pleasant arrival process
- Escort guests to the reception desk, lounge, restaurant, or other hotel facilities as needed
- Serve as a primary resource for guests, proactively answering inquiries about hotel services, facilities, local attractions, and events in Doha
- Assist guests with reservations for hotel restaurants, spa treatments, or other internal services
- Provide clear and accurate directions within the hotel and to external destinations
- Handle guest requests promptly and efficiently, or direct them to the appropriate department (e.g., Front Desk, Bell Desk)
- Assist guests with transportation inquiries, coordinating with the doorman or valet services
- Maintain the impeccable presentation and ambiance of the lobby area, ensuring it is always clean, tidy, and welcoming
- Monitor the lobby environment, reporting any issues such as lighting problems, temperature discomfort, or maintenance needs to the relevant departments
- Coordinate with the door hosts to ensure seamless handling of guest arrivals, departures, and luggage
- Communicate effectively with the front desk and guest relations teams to anticipate the arrival of VIPs or guests with special requirements
- Manage waiting lists for restaurants or events hosted in the lobby area
- Maintain a log of guest feedback, comments, and concerns, reporting important information to management
- Assist with light administrative tasks as directed by the front office manager
- Stay updated on all hotel promotions, daily events, and operational changes to provide accurate information to guests
Qualifications
- Ideally with a relevant degree or diploma in hospitality or tourism management
- Minimum 2 years work experience in hotel operations
- Good customer service, communications, and interpersonal skills are a must
ABOUT THE COMPANY
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.
