Job Objectives
• Responsible for managing the overall performance of The Mall and ensuring the efficient daily operations and maintenance of the mall which includes staff management, building maintenance management system, Leasing and marketing.

Key Responsibilities

Staff Management and Administration
• Supervises mall admin employees, monitors quality of work and adherence to Company policy. Answers questions, offers constructive feedback, mentors and coaches for success. Leads by example and creates a positive & productive working environment.
• Implements expected service standards to the staff and monitors them in terms of personal grooming, hygiene levels, communication skills and the service offered to guest with the objective of superior guest experience requirements
• Prepares routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action thereof.
• Reinforces positive relations with government officials, area businesses and local community; possesses a good working knowledge of political and regulatory changes that may impact the mall or its operation.
• Prepares annual operating and capital expense budgets, monthly reforecast and variance reports, narratives and other financial reports as required

Mall Operations
• Ensures the efficient daily operations and delivery of services consisting of the building management system, Housekeeping, waste management, Safety and security, car parking management, landscaping, and building maintenance & engineering services
• Performs Management of planned, reactive and incidental works delivery for security, safety, traffic, housekeeping, waste management and pest control
• Coordinates with Facilities and Maintenance team and ensures proper implementation of on-going construction, cleaning, pest control, and safety and security management
• Monitors the condition and maintenances of building maintenance systems and assets, including vehicles and equipment

Service Contractors
• Monitors and reviews the performance of outsourced contractors
• Responsible for tender procedure to ensure probity, implementation and monitoring of sub-contractor performance
• Bids, negotiates and executes all service contracts including security, maintenance, housekeeping, and landscaping; In conjunction with FM team, ensures all maintenance, safety and security work and projects are performed at the highest standards and within budget.

Marketing and Tenant Relations
• Oversees marketing and objectives, directs marketing coordinator in execution of marketing and public relations plan, understands trade area, monitors competition and implements strategies to remain competitive.
• Assures the marketing budget is well prepared and managed efficiently. Ensures programs are creative, targeted and sales driving (results are quantifiable) and graphics, collateral and website are branded and maintained.
• Management of mall signage plan and installation for events by coordinating with Police, Civil defense, Municipality & city management
• Coordinates with tenants for back of the house facilities, Trash disposal, pest control, safety & Security issues
• Oversees tenant build out and construction for compliance with approved plans and building codes.
• Reviews tenant accounts and assists with receivables including local and temporary tenant collections. Reviews and provides narrative for year-end tenant reconciliations.
• Ensures proper management of payables and the timely calculation, coding, billing, and receipt of any utility or operational expenses
• Fosters effective business relationships with tenants to maintain open communication and ensure lease and operational policy compliance.

Leasing
• Manage and oversee all aspects of the leasing function, including developing the leasing plan to identify, attract and retain tenants and negotiate to achieve the best possible outcome, to ensure the proper tenant mix in line with the business plan.
• Ensures maintenance of vacant space, ensures emergency and HVAC systems are operating properly and keeps space in show condition.
• Networks, generates leads and secures tenants to fill vacant space (tenants to be synergistic and enhance property’s existing quality tenant mix).
• Drives direct revenue program including ATM, vending, on-site advertising and sponsorship..