People And Culture Assistant Manager

Company description

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Job description

The People & Culture Assistant Manager plays a critical role in supporting the strategic and operational delivery of People & Culture initiatives at Raffles & Fairmont Doha. The role will ensure that all our colleagues experience a professional, engaging, compliant, and people-centric workplace that reflects the brand values of Raffles, Fairmont, and Accor.

This role partners closely with the People & Culture leadership and hotel leadership teams to translate global Accor People & Culture strategies into effective local practices. The Assistant Manager acts as a key point of contact for colleagues and department heads, ensuring consistent application of policies, labor law compliance, and best HR practices across the hotels.

• Support daily oversight of P&C department functions and ensure seamless coordination across tasks
• Ensure all managers and colleagues follow correct P&C procedures and documentation
• Review and update HR policies, procedures, and materials to align with best practices and local labor laws
• Maintain compliance with labor laws, corporate policies, audit standards, and hotel operational guidelines
• Maintain accurate records in HRIS systems and shared drives
• Compile and analyse monthly P&C reports (turnover, headcount, leave, etc.) for management review
• Process HR actions including onboarding, transfers, promotions, and exits
• Ensure timely processing of colleague status changes for payroll and other administrative needs
• Coordinate visa renewals, contract tracking, leave management, and payroll documentation
• Assist in employee development activities such as transfers, promotions, training coordination, and performance appraisals
• Support employee engagement initiatives, wellness programs, and recognition events
• Foster positive work culture and strong departmental relationships
• Provide guidance to employees and managers on HR policies, disciplinary matters, and grievance handling
• Conduct exit interviews and assist with follow-ups to identify retention trends

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or related field
• Professional HR certification (e.g., CIPD, SHRM) is an advantage
• Minimum 2-4 years HR experience in supervisory level in a luxury hotel and/or resort
• Strong knowledge of HRIS systems
• Understanding of local labor law (e.g., Qatar Labour Law) and international HR practices
• Fluency in English; additional languages are an advantage