The Personal Assistant to General Manager entails delivering advanced secretarial and administrative support to the General Manager, executing tasks and requests as directed. Operates with minimal supervision while handling confidential matters with professionalism.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Ensuring a timely turnaround of items requiring signature, preparing reports - monthly and weekly, ensuring deadlines are met, ensuring items are traced and a timely follow up actioned.
- Full management of the General Manager's diary and agenda.
- Build solid relationships with peers in the owner's office, corporate office, the hotel and within any affiliated hotels to ensure a smooth transition of information and a speedy response to enquiries.
- In charge of responding to all Trust You feedback, updating the Trust You website and liaising with all departments of the hotel to gather back up and detailed information to ensure a clear response to all guest complaints.
- Ensure that monthly Trust You reports are distributed to all involved in preparation for Service Excellence Meeting, and that follow ups happen where necessary.
- Ensure all private communication and personal / official documents are kept discreet and confidential.
- Maintain a timely turnaround of all documents requiring the General Manager's signature.