Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

Scope and Objectives

The PA Attendant is responsible for maintaining Raffles & Fairmont cleanliness, maintenance & service standards in all public areas which include F&B outlets, washrooms, exterior grounds, shops, front of house & back of house areas under hospitality service. The PA Attendant is to perform all duties but not exclusively such as bathroom cleaning, floor scrubbing, vacuuming, dusting, floor waxing, shampooing, marble polishing, rubbish collecting, metal polishing & reasonable high-level cleaning. This role may also include hanging curtains, steam pressing of curtain and delivery of items or piece of equipment for front or back of the house. Besides, the PA attendant will focus in keeping the company assets in a perfect state of maintenance & keeping at all-time guest perspective in mind to carry out the department mission as well as the company values and vision.

Primary Responsibilities

- Consistently offer professional, friendly and engaging service (greeting, welcoming...)
- Report to shift on time, in uniform and perfectly groomed
- Pro-actively offer help to guest in public space when applicable
- Clean and sanitize all assigned public area including: bathroom cleaning, floor scrubbing, vacuuming, dusting, floor waxing, shampooing, marble polishing, rubbish collecting, metal polishing & reasonable high-level cleaning.
- Assist and perform whenever scheduled or requested to the deep cleaning of the areas or fixtures
- Report consistently necessary maintenance required in public areas and escalate to supervisor for work order completion.
- Is responsible to report to supervisor any missing items from PA
- Is responsible to return all Lost and Found items to Housekeeping office as per policy
- Attend daily briefing & training as scheduled
- Sign in and out communication device & key (if applicable) daily and is responsible for the safe keeping of the device & key.
- Is responsible for appropriate usage of cleaning chemicals & supplies to avoid wastage.
- Is responsible for cleaning and maintaining all equipment used in good condition at all times as well as returning them to the appropriate store.
- Return loan item to the store after use
- Is responsible for maintaining cleanliness and tidiness at both front of house and back of house areas according to departmental & Forbes 5-star standards
- Report suspicious activities / unusual behavior in pubic area both FOH and BOH to Supervisor.
- Report any faulty equipment, maintenance issues, safety hazards & other problems found immediately to supervisor
- Perform inventory as directed by Supervisor or management.
- Complete daily assignments and report progress to supervisor.
- Handover at end of shift clearly.
- Set up & maintain work areas as per established standard, restock supplies as needed during the shift
- Adhere to company and departmental policies & procedures, service standard as well as comply with Code of Conduct.
- Adhere to health and safety standards and strive for constant improvement to avoid health and safety hazards as well as to prevent injury
- Participate in the company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible & appropriate
- Perform other ad-hoc tasks as assigned by the supervisor or PA Housekeeping Manager /or Assistant Director EH