Receptionist

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a friendly and professional Receptionist to join our Swissotel Corniche Park Towers Doha. As the first point of contact for our guests and visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring smooth operations at our front desk.

• Greet and assist guests with a positive and friendly attitude, providing exceptional customer service at all times
• Manage guest check-in and check-out processes, adhering to standard operating procedures
• Handle guest inquiries, requests, and complaints efficiently and professionally
• Process financial transactions accurately and maintain the reception float
• Ensure the accuracy of guest data in all systems and generate daily reports for various departments
• Answer phone calls promptly and professionally, directing them to appropriate personnel or departments
• Maintain a clean, tidy, and presentable reception area
• Monitor guest areas to ensure security and report any suspicious activities
• Collaborate with other departments to resolve guest issues and enhance overall guest satisfaction
• Report maintenance issues to the appropriate department and follow up on their completion
• Participate in crisis management and fire safety teams as required
• Adapt to varying workloads and maintain efficiency during both busy and quiet periods

Qualifications

• Excellent communication and interpersonal skills with a friendly and professional demeanor
• Strong attention to detail and ability to maintain accuracy in all tasks
• Proven customer service skills and a genuine desire to exceed guest expectations
• Basic computer proficiency and ability to learn new software systems quickly
• Excellent multi-tasking and time management skills
• Ability to handle financial transactions accurately and maintain confidentiality
• Strong problem-solving skills and the ability to work independently when needed
• Flexibility to work various shifts, including nights, weekends, and holidays
• Previous experience in a hotel or similar customer-facing role is preferred but not required
• Ability to remain calm and professional in high-pressure situations
• Willingness to be a team player and collaborate effectively with other departments
• Basic understanding of safety and security protocols in a hospitality environment
• Fluency in English; knowledge of additional languages is a plus

Additional Information

Your team and working environment: Life is a journey. Live it well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.