JOB DESCRIPTION / ROLE
Summary
Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others, and extending meaningful gestures, we consistently deliver distinct experiences demonstrating how little understanding goes a long way. Andaz means "personal style" in Hindi. Andaz Doha means five-star creative luxury in the heart of Doha, expressed through local experiences, art & design, and picture-perfect drinking and dining, in a playful environment. Andaz Doha is about creating a vibrant luxury lifestyle hotel experience woven into the fabric of the local culture, fueling our guests' creativity and inspiring them to express their unique style and passions.
Duties and responsibilities related to the Reservations and Comm Center Host role:
- Show complete product knowledge, understand rate structure and apply rate management.
- Assist guests who may need cancellations or modifications of booking reservations.
- Process and confirm guest reservations made by clients on the phone or email.
- Process payments and send reservation confirmation through email to the guests.
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
Qualifications
- Ideally with a relevant degree or diploma in Hospitality or Tourism Management.
- Minimum 2 years of work experience in hotel operations.
- Good problem-solving, administrative, and interpersonal skills are a must.
ABOUT THE COMPANY
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.
