Sales Manager

Company Overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role

The Sales Manager is responsible for leading and managing the sales functions within the assigned portfolio, focusing on executing effective sales strategies to achieve business goals. The role demands a keen oversight of the sales team, ensuring they adhere to the company's mission, vision, and values through the application of standard operating procedures. Success in this role involves guiding and developing the sales team to meet predetermined operational targets, solving complex customer issues, and implementing marketing strategies effectively. Key success factors include achieving sales targets, maintaining high levels of customer satisfaction, and ensuring process efficiency and data accuracy.

What You Will Do

• Manage daily performance of sales team by following up on used vehicle sales achievements and taking part in irregular transactions during peak season to ensure required sales targets are met.
• Develop and implement business plans to achieve operational targets and ensure alignment with center management objectives.
• Monitor and evaluate sales team performance to ensure business performance targets are met, and take corrective action as needed.
• Promote standard sales procedures to ensure efficiency and manage customer complaints effectively.
• Coach sales team members to consistently deliver high-standard customer care and develop individuals for future growth within the organization.
• Implement marketing campaigns and strategies effectively within the sales team to ensure clear understanding and execution.
• Ensure business process standards are maintained, including monitoring customer data capture and accuracy across all points of sale.
• Supervise sales team activities to ensure adherence to company policies and procedures through effective communication and monitoring.
• Facilitate dialogue with sales team and branch management to address sales target issues, customer complaints, and improvement opportunities.
• Enhance product knowledge within the sales team through regular meetings and sharing information to boost confidence and performance.
• Manage documentation and legal matters related to sales functions, ensuring compliance with government regulations, particularly for used car operations.
• Provide comprehensive sales performance reports to the NSM for periodic review and management action.
• Collaborate with the marketing department to provide customer feedback and market insights on products and competitive activities.
• Ensure open communication between sales and back-office teams, including stock yard and accountants, to achieve priorities and targets.
• Monitor and analyze sales achievements, participate in branch sales and marketing campaigns, and adjust business strategies to achieve targets.

Required Skills to Be Successful

• Strong leadership and motivational skills to guide and influence the sales team.
• Excellent time management and organizational skills to ensure efficient operations.
• Effective problem-solving skills to address customer complaints and operational challenges.
• Proficiency in computer applications such as word processing, spreadsheets, presentation tools, and database management.

About the Team

This role reports to Country Manager.

What Equips You for the Role

• Bachelor's degree or equivalent in a relevant field.
• At least 8 years of experience in sales with a minimum of 2 years in a supervisory role.
• Profound knowledge in customer service, administration, sales and marketing, and personnel management.
• Basic proficiency in English and limited knowledge in Arabic for effective communication.

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement, and construction of mega-projects to the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed-use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar, and Zenata Mall, Morocco.

Leveraging the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia, and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure, and digital transformation.

The Technologies division provides complete business solutions to large, medium, and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions, and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning, and after-sales maintenance contracts.