Security Manager

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JOB DESCRIPTION / ROLE

Employment: Full Time

The Security Manager will be responsible for managing all security services provision provided to the school's portfolio and providing a secure environment for all users (MEHE, Students, Parents, Teachers, Employees, Contractors, Service providers and FM Management staff). Duties will include but not limited to:

REQUIREMENTS

• Developing and implement the security service delivery management plan which is to be driven by a threat/risk-based and loss prevention oriented process and a robust quality assurance regime.
• Supporting the Consultancy Lead to complete the consultancy deliverables in Milestone 1.
• Producing a suite of standard operating procedures (SOP) for the security service and associated processes such as security guards, access permits, CCTV, management of deliveries, parking control and traffic management etc.
• Ensuring that the security service is managed in accordance with its Service Level Agreement (SLA) and that all relevant KPI’s are consistently met month on month.
• Be the first point of contact for complaints management reference security services, ensuring any complaints received are dealt with effectively, responded to (investigation to ascertain cause and mitigate further occurrence) and closed within agreed timescales and to the satisfaction of all parties.
• Holding monthly service review meetings with the security service contractors
• Escalate poor performance of the security service contractors to the client with recommendations for action (corrective action, additional training, financial penalty)
• Building strong relations with the client, regularly engaging with them making them feel valued and managing their expectations.
• Ensuring that scheduled inspections are undertaken and any required action plans are completed correctly and in a timely manner, making sure the client is fully informed of progress
• Ensuring compliance with all QHSE legislation and MEHE guidelines with reference to security services across the portfolio of schools.
• Creating a culture that embraces change, as well as looking for opportunities to add value to the client (e.g. undertaking security audits of schools)
• Be responsible for the incident and emergency management and undertake regular emergency testing/drills
• Ensuring that the security personnel are trained as per the annual training program line management of the Transport coordinator

ABOUT THE COMPANY

Mace is an international consultancy and construction company that has delivered world class projects since 1990. Today we employ over 6,000 people across five global hubs in Europe, Middle East North Africa and India, North America, Asia Pacific and Sub-Saharan Africa.

Four simple values guide our behaviour in our pursuit of a better way; Safety first - going home safe and well, Client focus - deliver on our promise, Create opportunity - for our people to excel, Integrity - always doing the right thing. We aim to attract the best and brightest people, whatever their background, to bring new perspectives to some of the most complex and inspiring projects around the world.

We support our people who are aiming to achieve an academic or professional qualification that will help them develop personally and deliver to the highest standard for our clients. At Mace you can deepen your knowledge, expand your skills and define your own path.

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