Key tasks
- Implement security measures to maximize prevention of crime by ensuring regular presence of security officers in all areas of the hotel, and ensure most efficient posts positions and deployment of manning.
- Establish measurable quality objectives and actively participate in the review of these objectives.
- Implement adequate procedures and ensure direct reports maintain the practice of these measures.
- Manage and evaluate incidents and determine appropriate course of action to ensure they are dealt with promptly with sufficient care, fully investigated and recorded.
- Act as a focal point for any investigations involving security; to prepare reports and note follow up action.
- Report any significant security breaches to the General Manager and undertake full investigation and recommend course of action in consultation with the General Manager.
- Liaise with health and safety personnel to ensure requirements relating directly to the Security department are met.
- Oversee all delivery persons and vehicles to ensure access policy and procedures relating to entry and exit through the backyard are followed.
- Monitor patrols to ensure they are carried out periodically during every shift and that they cover all areas of the hotel, and that they meet standards and requirements; and to conduct investigations of any anomalies found.
- Ensure the incident recording system is constantly updated and all relevant information is recorded appropriately and communicated on time and to the appropriate persons
- Monitor VIP arrivals and any fraud suspects / high risk individuals; and report any persons identified as matching these descriptions to security management.