JOB DESCRIPTION / ROLE
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Ascertain that all charges received for billing are proper and with complete supporting documents and approved credit account with the Hotel. Ensure timely and accurate billing. Assist in preparation of correspondence in reference to disputes. Assist in calculation of travel agent commission for accruals and checking on travel agent commission details. Reconciles on daily basis the credit card transactions on Opera to the batch register and to investigate any variances. Maintain a filing system for account receivable records. Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system. Handle correspondence and queries regarding city ledger accounts Assist in the reconciliation of accounts & respond & resolve account queries. Process all invoices and statement of accounts. Ensure all credit card refund submitted have proper documentation and approval before a refund can be done. Assist in preparation of correspondence for disputes and chargeback. Liaises closely with the Chief Accountant in reviewing and maintaining the Aged Trial Balance of Accounts Receivable/ Accounts Receivable Aging Provide training to Front Office and Food & Beverage on credit card related matters Communicate and coach the Duty Managers/ Supervisors / Front Office Cashiers / Finance team members to ensure Finance policies and procedures are adhered to. Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective twoway communication. Work better together with the other Finance team member, taking over the duties when he/she is not available.
Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. Take action to address these needs in order to exceed their expectations Ensure compliance with the policies, procedures and statutory requirement. Maintain accounting controls by preparing and recommending policies and procedures to improve the work flows in the accounts department. Reports directly to and communicates with the Chief Accountant on all matters pertaining to accounting and financial controls. Performs other duties as required.
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.