Job Description

- The ability to assist in the recruiting, hiring, training, evaluating, disciplining and motivating employees.
- The ability to ensure service and production is provided in the proper manner, and with the usual high standards.
- The ability to complete, in a timely fashion, all schedules and monitor staffing to insure maximum service, quality, efficiency and productivity. Also to monitor fluctuations in occupancy so that schedules may be adjusted.
- The ability to monitor daily assignments to insure that proper quotas and standards are maintained.
- The ability to establish safe working conditions and practices.
- The ability to participate actively (as required,) in physical inventories of all uniforms, linens (including food and beverage) and supplies.
- The ability to work directly with outside contracted companies when on hotel premises.
- The ability to organize and participate in meetings with all staff on a regular basis.
- The ability to ensure all personnel is exposed to constant refinement, training and development on an on-going basis.
- The ability to update all training material as needed as well as supervise the On-Line Training Program.
- The ability to ensure all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner.
- The ability to oversee the start of housekeeping shifts in the morning and evening.
- The ability to assist in preparing yearly capital and operational budgets for guest supplies, cleaning supplies and equipment and learn how they are conceived, approved and executed.
- The ability to participate in the monitoring of cost management as it pertains to inventories, issue of supplies, labor and energy.
- The ability to maintain good working relationships with all Department and Division Heads in the Hotel at all times.
- The ability to make scheduled tours of the hotel, noting deficiencies and ensuring proper follow-up procedures.
- The ability to participate in a consistent room's inspection/Quality Control program which is monitored by the Director of Housekeeping. The ability to maintain permanent records of inspections by room number and date, using computer-aided program(s). The ability to maintain records of inspections for employee files.
- The ability to maintain awareness of current industry and community trends and participate in professional organizations, and maintain outside business contacts.

- The ability to monitor and maintain an energy conservation program for the Housekeeping department.
- The ability to become familiar with the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, productivity, quality and personnel.
- The ability to become familiar with the operation of the Uniform Room and monitor the maintenance of standards in the area.
- The ability to work with the hotel and departmental computer systems, especially with regard to how they relate to Housekeeping functions.
- The ability to review all work orders submitted and ensure all orders are handled in a timely and professional manner.
- The ability to assist in periodically reviewing, re-evaluating and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed.
- The ability to ensure all security policies and procedures are observed in all departments and areas of responsibilities (e.g., keys, linen room, linen closets, and storage closets.)
- The ability to develop and implement creative concepts of Housekeeping to continue to enhance the image of quality that is associated with Hotel.
- The ability to assume all operational responsibilities in the absence of the Executive Housekeeping.
- The ability to perform other tasks or projects as assigned by hotel management.